Common questions regarding STAREX warranty conditions, claim procedures, and turnaround times.
What is covered under the 3-Year Official Replacement Guarantee?
All internal electronic, panel, firmware, controller, and manufacturing defects occurring during normal operational conditions are fully covered. If an eligible component experiences hardware failure, PC Garden will provide a direct unit replacement rather than protracted repair delays.
How long does the RMA diagnosis and replacement process take?
For walk-in customers at our Elephant Road Central RMA Hub in Dhaka, standard diagnostic testing takes between 2 to 4 hours. When stock is immediately available, unit replacement is fulfilled on the same day. For claims submitted through authorized regional dealers outside Dhaka, roundtrip transit time is usually 3 to 7 working days.
Can I claim warranty if I bought the product from a dealer outside Dhaka?
Yes! You can hand over the defective unit back to the authorized dealer where you purchased it, visit any authorized STAREX dealer in your district, or courier the unit directly to PC Garden Head Office in Elephant Road, Dhaka with your purchase receipt.
What conditions are excluded from warranty coverage?
Standard international warranty exclusions apply: physical cracks, broken display glass/panel, liquid immersion/corrosion, electrical burn or lightning surge damage, unauthorized repair attempts, and missing or tampered STAREX serial barcode stickers.
What happens if my specific model has been upgraded or discontinued?
In cases where an older product generation has reached end-of-life, PC Garden will provide the equivalent or next higher-specification modern replacement model, guaranteeing that your computing workstation or commercial installation remains operational without interruption.
