Trust & Transparency

Privacy Policy

Last Updated: October 2026 • STAREX by PC Garden (Bangladesh)

1. Information We Collect

STAREX and PC Garden collect information necessary to deliver official hardware distribution, verify 3-Year replacement warranties, provide corporate quotations, and fulfill dealer supplies across Bangladesh. This includes:

• Contact Details: Name, phone number, email address, and delivery location when requesting a quotation, dealer application, or support inquiry.
• Hardware Verification Data: Product model number, serial number/barcode, and purchase receipt details for RMA validation and warranty registration.
• Technical Browsing Data: Standard anonymous analytics (browser type, device screen resolution, referring URLs) used solely to enhance website performance and responsive display.

2. How We Use Your Information

Collected information is utilized strictly for:

• Validating genuine STAREX hardware serial numbers and processing 1-to-1 replacement claims under our 3-Year official warranty.
• Connecting retail and wholesale buyers with authorized local dealers in their respective districts.
• Fulfilling direct online orders placed via our master distributor store at PC Garden.
• Providing prompt customer care and technical support through our official WhatsApp hotline (+880 1765-669421).

3. Data Protection & Confidentiality

We respect customer privacy. We do not sell, rent, or trade your personal or corporate contact information to third-party advertisers. All warranty registration records and commercial client rosters are maintained securely in our central systems in Dhaka, accessible only to authorized customer service and logistics personnel.

4. Authorized Dealer Network Sharing

When you request regional availability for Starex monitors, motherboards, or POS scanners, your basic contact and inquiry details may be forwarded to the designated authorized partner in your district solely to expedite physical stock pickup or local delivery.

5. Cookies and Web Storage

Our website utilizes lightweight local caching and session cookies to ensure quick loading of high-resolution product showcases, retain user filter preferences in the product catalog, and enable real-time search functionality without slowing down your browser.

6. Contact Our Privacy Office

For questions regarding our privacy practices, hardware serial records, or data updates, please contact our central distribution office: